About Me - Piercechin.org

Experience

Electronics Repair Technician | Cubic Transportation Systems | New York, NY

Independent Projects | Queens , NY

Completed SOC projects in cloud environment.
Enrolled in Web Application Pentesting path on TryHackMe.
Troubleshooted hardware on Windows and Apple laptops and desktops, replacing components as necessary.

Field Service Technician | Envirogreen – White Plains, NY

Replaced circuit board in air handler when faulty.
Tested installed systems by operating fans and blowers to check airflow patterns.
Maintained a safe work environment by adhering to all safety regulations while handling materials and operating machinery.
Conducted regular inspections on the equipment used during installation process to ensure it complied with safety standards.

Planning Supervisor | SUEZ Water | New Rochelle, NY

Supervised two administrative employees responsible for scheduling routine and emergency tasks within the Construction department.
Establish, enforce, and optimize internal procedures to ensure efficiency and prompt response to demands.
Evaluated employee performance annually and provided constructive feedback to help them achieve their annual goals.
Assisted with deployment of Infor EAM system, and software updates of Infor and GIS systems across departments.
Setup, maintained, and troubleshot iPads.
Strengthened relationships with municipal officials, Police & Fire Departments to effectiviely plan and implement emergency response strategies.
Collaborated with State and County agencies to ensure compliance with relevant codes and regulations.
Prepared monthly and annual Corporate/Business Unit/PSC reports.
Supervised the depletion of inventory using PeopleSoft and completed annual inventory reconciliation.

Customer Service Representative | SUEZ Water | New Rochelle, NY

Prepared and investigated revenue-related reports on payment and return processing.
Utilized the company’s troubleshooting resolution tree to evaluate technical problems, drawing upon personal expertise to find appropriate solutions.
Handled a high volume of customer service inbound and outbound calls, including inquiries about billing, payments, account details, and setup, as well as scheduling appointments for service-related matters in the Customer Care & Billing system.
Provided backup cashier support to ensure optimal customer service.
Processed Excel spreadsheets related to billing corrections, adjustments, and account credits.

2014 – 2015

Field Service Technician | Barrister Global Services Network | Miami, FL

Upgraded server with updated components, enabling enhanced features for various departments.
Configured hardware devices and re-imaged the operating system for bank employees.
Replaced malfunctioning hardware on desktops, laptops, and printers for different clients.
Reviewed technical documentation to complete equipment maintenance and repairs.
Installed Point of Sale terminals and servers at multiple retail locations.

Associate of Science in Computer and Information Systems | Monroe College | New Rochelle, NY

Enterprise Administrator Certification | Sullivan and Cogliano Training Center | Hialeah, FL

CompTIA A+ Certification | Sullivan and Cogliano Training Center | Hialeah, FL